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1.8

I wish I read the reviews before I went to Bel Furniture. This is by far the worst customer service I have ever received in my life in regards to making a purchase.

I spent over $3,000 on a new couch and entertainment center. The sales person was nice, however the manger Edward has the worst customer service skills I have ever seen from a manager. I asked about delivery and if I could set up a day and time that would work for me. He stated that we can pick the day however we cannot pick the window of time that would work for us nor would we know a day before to make plans with our employer so we can be there.

He was firm on that stance. As a result if you get furniture delivered and you have a job you will be forced to take a day off for delivery. I was told that I would be called around 8:00 a.m. to be given my window of delivery.

8:00 a.m. came and went so I decided to call the store when they opened at 10:00 a.m. to find out my delivery. I was told between 11:00 a.m.

and 1:00 p.m. When they finally arrived sever hours late from my window they show up with half the couch missing. I inquired with the delivery driver and he said this happens a lot. I pointed out on the Bel website that prior to delivery they unpack the furniture make sure all the pieces are there and no damage is on the furniture.

He laughed and said “no one does that, it’s just for show”. He then proceeded to tell me to call the store to find out where the rest of my furniture is at. I contact the store and they inform me that they made a mistake at the warehouse and will deliver it next Saturday, I asked why not today and they said “we don’t have you scheduled for a second delivery today”. That didn’t make any sense to me.

I then have to take another day off from work to be there for delivery and again they don’t call to tell me my window I have to call them. They put me on hold for a while and stated “we will call you back”. I wait all afternoon and decided to call again, this time they tell me “they forgot to put me on the schedule” even though it stated on my invoice that the rest of my couch will be delivered on Saturday. So far I’m out $800 in income from them not doing their job.

I talk to Edward who is the store manager at the Webster location and he could care less and said “you are not the first person to complain about this and proceeded to treat me like I’m a burden by calling him to be bothered with my delivery issue on furniture I payed over $3,000 for. As of right now who knows if I will ever get my couch from these people. I paid $128 for delivery and had a contract with them and will be filling suit for breach of contract, if you have had the same problem as I, message me and I will point you in the right direction to file suit against them for breach of contract. Bel Furniture is a scam and have scammed me out of $3,000.

Don’t make the same mistake I and many thousands before you have made in buying from this place.

Edit: (Response to Owner) I went ahead and called the number left by the "owner". I got a hold of a customer service rep and they literally offered me nothing other then to say that I need to take another day off from work to have this piece delivered. They offered nothing to compensate my lost time or income as a result of their negligence. I tried to explain to the customer service rep about my experience, yet she stated that she had other customers and didn't want to listen about my experience.

The person replying to these post as the "owner" obviously has never called the number and spoken with customer service as a secret shopper just to see how little these people care. I'm shocked, literally shocked. How is this place still in business?

FYI: I was put on hold a total of six times for a total of 32 minutes. Each time she put me on hold I was in the middle explaining my story.

When she got back on the phone she stated again "we will deliver it on Saturday". Customer service rep I spoke with is Margarita.

Reason of review: Problem with delivery.

Monetary Loss: $800.

Preferred solution: Deliver product or service ordered.

Bel Furniture Cons: Delivery missing furniture, Poor customer service, No compensation for negligence.

Location: 19801 Gulf Fwy, Webster, TX 77598, USA

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