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Bel Furniture - Stay away

Horrible furniture, broke with in a month with minimal use and now they are asking us to deliver it to them ourselves and pay delivery charges again , just stay away they are horrible
Company wrote 0 private or public responses to the review from 1 day ago.
1.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1418573
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Bel Furniture - No Hardware ( Tools ) came with the bed!
I purchased a bed from the southwest freeway store and picked it up from the ware house and when I opened the boxes to install it I didnt find the screws! I looked very careful inside and out the boxes and over the bed parts and found nothing to put the bed with. I...
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Company wrote 0 public responses to the review from 2 days ago.
1.0
#1418171
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We received used and damaged pieces to our living room set. Notified management the next day after delivery because it was delivered late. They sent an investigator 3 days later to look at the furniture and take pictures. Instead of someone following up with me, I had...
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Company wrote 0 private or public responses to the review from Nov 12.
#1398715
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Bel Furniture - Warranty

I got a product that was damaged already. Ive been trying to get in touch with someone for two months
Company wrote 0 public responses to the review from Sep 11.
#1352850
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Took 4 months to get furniture, after months of going back and forth about it being broken. Exceptional customer service when you're in the store on the floor but after that it drops to worst customer service ever. Wrote corporate in Houston two months ago and never...
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Company wrote 0 public responses to the review from Sep 02.
1.4
#1344773
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love this company. After reading all the reviews, i found out myself that they are incorrect. Bel has gone out of their way for me and my family and i recommend this place to all my friends and family. I just received my bedroom set yesterday and their delivery guys...
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Company wrote 0 private or public responses to the review from Aug 19.
5.0
#1333686
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Bought Leather furniture 3 piece living room set from here less than 3 years ago. Started peeling right after the first year. Had bought and paid for extended warranty. Warranty refused to do anything claimed it was the stores problem. Store said call warranty or...
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Company wrote 0 private or public responses to the review from Aug 04.
1.1
#1321527
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Bel Furniture - Unaccounted furniture

Picked up partial purchase, I was loaded up with 3 boxes Non included the otomen did not realize the issue until Friday when we finally were able to move into our house Called 3 x on Saturday and 2 times today until I was finally told there was nothing they could do since loaders states merchandise was picked up complete. Which is false information
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Jul 17.
#1306071
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We bought 8K+ of furniture AND warranty on it in 2017. Two months into it, bed rails and support slats broke. Called warranty company, they told us furniture was still under manufacturer's warranty and to contact the store to get it fixed. Called the store and left...
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Company wrote 0 private or public responses to the review from Jul 16.
1.6
I liked
  • Selection of furniture
I didn't like
  • No compensation for negligence
  • No resolution to fix defective product under warranty
  • Poor customer service
#1305050
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Contact Bel Furniture

Mailing Address:
Bel Furniture
11155 Westpark Drive
Houston, Texas 77042
United States
Phone:
(832) 358-8899
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Bel Furniture Products and Services

Bel furniture manager Lavita (I -45 Greenspoint) ask me to find another bed in store or online, I agreed. Once I choose a bed CLARENCE at that ,she tells me the owner dose not want to exchange my bed and he dose not talk to customers. REALLY!!! Mattress Matt (Gallery...
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Company wrote 0 public responses to the review from Jul 09.
1.0
#1299334
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