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2.1

I wish I could give them negative stars! Worst customer service, ever!

I bought a full leather 7 piece sectional, one of their higher priced sets and they made me wait almost a week for delivery.

When the driver called he only gave me a 15 minute notice that he would be at my house; I had just sat down at a restaurant with coworkers for lunch and was not at my office or near my car. Bel refused to reschedule for me or ask him to circle back around after his next delivery. The driver was lazy and refused to work with me, the customer service rep was very rude and flat out told me they would not come back today and could not give me a new date until tomorrow.

The restaurant I was at was in the Bel parking lot so I walked over to their store and asked for a manager and spoke to the manager in person explaining my situation. She looked at me and told me she couldn't help me and they would decide rather they would charge me a second delivery fee since I was not available for the first delivery. I found my salesman and told him he could go tell them to cancel my order because they were not customer service oriented and I didn't appreciate them not working with me. I told the manager I didn't need it today if he can't make it back but I am asking if they can come some time this week, today is only Tuesday, that gives them 3 - 4 days to try to come back and she straight out told me they can't help me.

Someone would call tomorrow and the soonest they had available is the following Tuesday. ANOTHER WEEK. I will most likely be cancelling my nearly $3,000 order and taking my business elsewhere.

HORRIBLE HORRIBLE PLACE TO BUY FURNITURE! I would recommend anyone take their money to place that will appreciate it!

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Location: Houston, Texas

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